If you have any questions that we didn't answer here, feel free to reach out to us at email@example.com.
We are hosted in Finland and Germany at http://hetzner.com/. Our servers run across 3 locations: Falkenstein, Helsinki and Nuremberg.
We are located in sunny San Jose, California. Visit us if you are in the area, the coffee is on us. Shot us an email at firstname.lastname@example.org before your visit.
We're using Stripe currently
If you are using Gmail and send a test email to yourself, Gmail will not show it because the email is essentially the same when going through forwarding loop. Instead, use other email address to test or click on our Test button on dashboard to send a test email to yourself
We don't store email by default, and we never read your email. However, we do have an option for you to enable Mail Log. Once Mail Log is enabled, we will start storing email and encrypting it in our database. Some users have asked us for this feature to help with debugging mail delivery and web hook.
We look into SPF/DKIM headers to ensure email is valid. We check if the IP address exists on any IP blacklists. We also have some simple machine learning to detect spam. Once we're 100% sure the email is spam. We won't deliver it at all.
If you have a CNAME record on your domain, then the TXT record is dismissed. It's a DNS Standard. You would need to migrate your CNAME to A records.
MX records usually has a long TTL, give it some more time.
Absolutely. Simply enter your sub domain into our system. Such as `mail.yourdomain.com`. When configuring MX/TXT record, make sure to type `mail` instead of `@` in your hostname in your domain registrar dashboard. In fact, we encourage the usage of sub domain such as qa.mail.your-own-domain.com ops.mail.your-own-domain.com. It's much more secure to create a separate system like that for mails among departments or application environments. Check [out doc on using sub domain](https://hanami.run/docs/configure_dns#subdomain)
Once we receive an email, we use certain methods to detect whether it's from a spammer. If it isn't, then we flush email to our mail sending agent. We don't store anything. Unless you enable `Mail Log`, which is disabled by default, we will store the mail log for your debugging purpose. We store full email content for your debugging purpose. However, once we detect an email is spam, we log two meta data of the email which are origin ip address and sender address. We use this to help improve our spam filtering.
Yes, once you cancel your account, all data is deleted for good, as in, we really delete your data, not just mark for deletion or soft-delete. The data removal process happens in the background, so once you click “Remove”, it may take a few minutes to have the system pick up the delete command and destroy your data for good.
We charge your card on the first day that your subscription is active (after 15 days trial period). Then we charged on the same day next month moving forward.
Once you downgrade the plan, please reach out to email@example.com to initiate a prorated refund.
We accept Visa, Mastercard, Discover, American Express.
Yes, please contact us at firstname.lastname@example.org and we will let you know where to send your payment to.
We offer a bulk discount when you make a payment for a whole year or 3 years term. We can offer the discount amount because we save on transaction fees when processing fewer transactions.